Reviews

"Very prompt service and great communication, been very happy with our insurance service here"

"Hanna was super helpful and so nice to talk to on the phone."

"Extremely friendly and patiently helped me with all the questions and clarifications I had about my policy. I appreciated quick response to my email and prompt follow up on my requests over the phone call. Great Customer Service."

"Carl has been my agent for over 30 years. He and staff are always available to assist and provide great service!"

"The folks that work at Carl's office are efficient, friendly and go above and beyond to make sure everything is taken care of."

"Exceptional Customer Service!

Hannah at State Farm is truly a gem! She is extremely helpful, knowledgeable, and always such a pleasure to speak with. Her voice is so soothing, and she has a way of making every conversation feel comfortable and reassuring.

I always leave our conversations feeling confident and good about the decisions I’m making regarding my coverage.

What I appreciate most is her kindness, patience, and genuine care. Excellent customer service is one thing, but making someone feel valued and supported is another.

We need more people like Hannah in this world! State Farm is lucky to have her, and I’m grateful for the service she provides. Thank you, Hannah!"

"Always available to assist and very professional."

"I’ve had State Farm for over 40 years, both when I was in the Chicago area and now here in SoCal, and in all areas -- policy provisions and costs, answering questions, insurance claims, prompt attention and replies — I’ve had exceptional service and been 100% satisfied. My current agent is Carl Ferraro who has handled my policies (auto, renters, umbrella) for 10 years, and his very capable assistant is Rocio Piceno. State Farm is very fortunate to have these two in their employment."

"El mejor servicio y atención y más de 10 años y todo asido excelente"

"Great customer service Bonnie is very responsive I can always count on her to take care of business"

"Everyone is always so helpfully and kind. Rocio has always been such a great help, she’s is always explaining everything throughly whenever I have a question and or a doubt in something new I’m looking to change and it if there’s a update need. Have been beyond grateful for her services 6 yrs and counting:)"

"Excelente el servicio en español por parte de las chicas Rocío, Marleny y Alejandra 🙏☺️"

"Hannah is awesome helping me with explaining my insurance policy"

"Quick to respond. I left a voicemail and Hannah returned my call promptly and was very kind."

"Always very helpful. Great customer service. You can always reach someone on the phone."

"I have been with State Farm for almost 30 years because they are the best! I haven't had many claims, but when I did, they were handled exceptionally and hassle-free. Carl and his team are amazing! I can always count on Hannah and Rocio to provide me with excellent customer service, including answering any questions I have or providing any documentation I need. I feel confident that I am covered with State Farm and his wonderful team. Thank you for your care and attention and always making me feel like a valued customer!!!"

"Bonnie Ireland has been my agent for over 30 years, since she was with her father's agency, before joining Carl Ferraro's agency. Also immediately responsive, never an issue with answers or claims"

"Ferraro Insurance for 35 years has always done an A+ job...Bonnie Ireland was fantastic, always prompt, efficient, knowledgeable, and easy to reach. "Top of the Mark"."

"The staff, Bonnie ,the most recent staff member is very capable, efficient and personable.. I always know I will get a return quick answer for a simple or complex issue."

"I’ve been a State Farm client for nearly 20 years. The entire team consistently fights for the best possible result for me, and I couldn’t possibly wish for anything more.

Carl Ferraro is my agent, and he is amazing. Despite the fact that he has been in the business for decades, he will not hesitate to go hands-on when necessary and always makes sure things get taken care of.

The entire staff is exemplary but Salina Cisneros and Bonnie Ireland stand out in my opinion. They are both absolutely amazing assistants and always come through for me. Even though I sometimes drive them crazy, they always exhibit great patience with me!

After nearly 20 years, I couldn’t be happier with the service and support I’ve received."

"Rocio and the entire staff of Carl Ferraro‘s office has been more than just an insurance company. They’re more like a family. My actual family and I have been customers of Carl Ferraro’s for over 30 years and I would never think to change. If you need a good insurance Company for your home and your cars and whatever else is special to you, you must go with Carl Ferraro’s office in Huntington Beach California. They are number one."

"I’ve been with Carl Ferraro’s State Farm office since 1987. I have always had great service and today was no exception. Hannah helped me today and it was a great experience. Super friendly, helpful and professional. Thanks for providing such a great organization Carl!"

"I have been a customer of Carl and Bonnie for over 14 years, and their services are always great."

"Bonnie Ireland treated me with the utmost respect and patience during my navigation through a very unfamiliar situation. Bonnie was: genuine, kind, personable, and very timely throughout the entire process.

I have zero complaints whatsoever."

"I have had State farm for over 40 years. I was so happy that there was a smooth transition when Carl took over my old Brokers agency. I was afraid at first because no one likes change. They won me over immediately especially Bonnie who is beyond patient. Carl personally went to bat for me during a very difficult situation. They have navigated all the recent insurance changes with me informationally and with grace. You will not be disappointed using this office, the whole team is great.

Added bonus~I have always talked to a live person, which is monumental to me. There is no being sent around in a loop with AI."